Our step by step approach to training

Our approach to personal safety training is shaped by extensive experience delivering sessions across statutory, voluntary, and community-based organisations. We recognise that personal safety risks are complex and highly contextual. As a result, our training goes beyond compliance or theory: it is practical, trauma-informed, engaging, and designed to lead to real-world behavioural change.

Preparation is central to our philosophy. Effective personal safety training starts well before the session itself and continues after it ends, ensuring learning is embedded into practice and organisational systems.

1. Trauma-Informed

We deliver all personal safety training through a trauma-informed lens. Many staff support individuals who have experienced trauma, and many workers themselves carry the impact of challenging or high-risk incidents. Our training recognises this reality and prioritises psychological safety alongside physical safety.

We focus on:

• Understanding how trauma can influence behaviour, communication, and escalation.
• Helping staff recognise stress responses in themselves and others.
• Reinforcing approaches that emphasise dignity, choice, boundaries, and de-escalation.
• Avoiding fear-based messaging and instead building confidence, awareness, and control.

2. In-Person, Interactive Training

Based on our delivery experience, we strongly believe that personal safety training is most effective when delivered in person. Face-to-face sessions allow for interaction, observation, discussion, and practical demonstration that cannot be replicated through e-learning or online learning alone.

A key added benefit of in-person delivery is the provision of protected time away from day-to-day work pressures, giving staff the space to reflect, reset, and fully engage with the learning. This dedicated time enables teams to openly discuss concerns, share ideas, and explore consistent approaches to managing risk, strengthening collective understanding and peer support.

Our sessions are highly interactive and include:

• Scenario-based group exercises grounded in real personal safety situations
• Demonstrations of escalation, disengagement, and self-protection principles where appropriate
• Opportunities to practise responses in a controlled, supportive environment
• Facilitated discussion that draws on participants’ lived experience and team perspectives

Particular attention is given to recognising escalation early, responding proportionately, and knowing when and how to safely withdraw. Sessions are designed to be engaging, inclusive, and confidence-building, using appropriate humour and shared learning to support participation, team cohesion, and long-term retention.

3. Bespoke Delivery Informed by Pre-Training Questionnaires and Live Feedback

No two personal safety contexts are the same. Our training is therefore spoke-based and tailored to the specific risks, roles, and environments of each organisation.

Preparation is key. Ahead of delivery, we issue a short questionnaire to gather insight on roles, risks, previous incidents, confidence levels, and existing controls. This information directly shapes the structure, scenarios, and emphasis of the session.

During training, we adapt content in real time based on discussion and feedback, ensuring relevance and responsiveness throughout.

4. Training Plus: Follow-Up Reporting, Feedback, and Resources

We do not view personal safety training as a one-off event. In our experience of delivering personal safety training, there are always points identified during sessions that benefit from follow-up, whether this relates to procedures, confidence, supervision, or organisational systems.

To address this, we build in structured action planning at the end of each session to reinforce learning and support participants to translate knowledge into practice when they return to their day jobs. This enables individuals and teams to identify realistic next steps within their role and working environment.

Following delivery, we can provide:

• A concise feedback report summarising key themes, risks identified, and learning points.
• Practical, proportionate recommendations linked to policies, procedures, and risk assessments.
• Facilitated action planning outputs that capture individual and team commitments, supporting accountability and follow-through.
• Advice and guidance on strengthening personal safety arrangements, escalation pathways, and staff support mechanisms.
• Shared resources to support ongoing learning, including guidance materials, checklists, tools, and signposting to best practice.

This approach ensures learning does not end at the session itself, but leads to improved confidence, safer decision-making, and measurable improvements in day-to-day practice.